Preliminary version under legal review. Details in brackets will be completed before the commercial launch. The Spanish version prevails.

Cancellation and refund policy

Cancelling is free. You can cancel your subscription at any time from "My account > Subscription", with no penalty, no phone call and no questions asked: you keep access until the end of the paid period and there are no further charges. Your first purchase has a 15-day full refund.

This page reproduces section 6 of the Terms and Conditions, which is the governing text. Prices include IVA (VAT); no hidden fees.

6. Subscriptions, automatic renewal, cancellation and refunds

6.1. Purchase. Subscriptions are bought online at checkout, where you will see the plan, the final price including VAT, the billing period, the first charge date and the renewal date. To subscribe you must tick acceptance of these Terms and of automatic renewal and press the payment button. After payment we will immediately email you, and in any case within the legal term of three (3) days, the purchased conditions, the version of these Terms you accepted and your invoice.

6.2. Automatic renewal. Monthly and annual subscriptions renew automatically for equal periods at the current accepted price, charged to the same card, until you cancel. We will email you at least 15 days before every renewal, monthly or annual, with the amount, the date and a direct cancellation link. For annual plans we will also remind you 30 and 7 days before. Prepaid passes (Pro 30 days and Season Pass) do not renew: when they expire, your account returns to the Free plan. We may remind you of the expiry by email and, if you agreed, by WhatsApp.

6.3. Cancel at any time. You can cancel at any time and without penalty under "My account > Subscription > Cancel subscription", the same online channel you used to subscribe, in no more than two clicks. We will not ask you to call or visit any office. Cancelling stops the next renewal, and you keep paid access until the end of the period already paid. Until then you can reactivate at no cost. We will email you a confirmation. Cancelling less than 15 days before renewal still prevents the next charge. Art. 44 of the Consumer Protection Law allows requiring 15 days' notice; we propose not requiring it, which is more favourable to the consumer.

6.4. Right of return (15 days). Under article 45 of Ecuador's Organic Consumer Protection Law, you may exercise your right of return within a term of fifteen (15) days following:

the first purchase of any paid plan (monthly, annual, Pro 30 days or Season Pass), with a full refund of the amount paid and no reason required;
the annual renewal charge, with a full refund.

Monthly renewals are not refunded: you can cancel at any time and there will be no further charges (section 6.3). The finance document proposed 7 days; this was extended to 15 because the amended art. 45 (Official Register, 11-Feb-2022) requires it. Confirm whether art. 45 also applies to each monthly renewal ("receipt of the service"). If it does, the right must be extended to monthly renewals.

To exercise this right, use the "Request refund" button under "My account > Subscription" or write to [CONTACT EMAIL]. Your paid access ends immediately (termination of the contract), and we will refund the amount to the same payment method within [10] days. Crediting times at your bank or card issuer are outside our control. We do not give internal balance, coupons or substitute services instead of money. For tax purposes we will issue the SRI electronic credit note that fully or partially cancels the invoice. That document is for tax purposes only and does not replace the refund.

6.5. Other refunds.

Billing errors (duplicate charge or technical failure): immediate full refund.
Annual plans after the return period: not refunded, except: (a) where the law requires it; (b) where the Service was not provided for reasons attributable to us; or (c) where we close the Service or your plan (section 13.3). In those cases we refund the unused pro rata amount. Apart from those cases, we may give a goodwill pro rata refund, at most once per customer per year.
Downgrades do not trigger a refund: the change applies at the end of the paid period (section 5.5).

6.6. Payments, failed charges and chargebacks. Card payments are processed by [Kushki / PAYMENT PROVIDER]. One-off payments may also be processed by [Payphone]. EdgeFinder does not store full card numbers. If a renewal charge is declined:

we will tell you by email and on the site, and you keep access for a 7-day grace period;
we will retry the charge on days 1, 3 and 5, and you can update your card at any time;
if payment has not succeeded after 7 days, we will cancel the subscription, your account will move to the Free plan and we will not charge you for the unpaid period. Your saved searches will be kept for 90 days.

We charge no fee for failed payments. If you file a chargeback with your bank, we will suspend paid features while it is resolved. Please write to us first: we can almost always fix it with a refund.

6.7. Electronic invoicing. We issue electronic tax documents authorised by Ecuador's tax authority (SRI). For this we will ask for your ID type and number (cédula, RUC or passport), your full name or company name, your address and an email address. For purchases under USD 50 you may choose "final consumer". Above that amount, the rules require you to identify yourself. You are responsible for the accuracy of your billing data; incorrect data may prevent us from issuing the invoice in your name. Invoices are available under "My account > Invoices" and are emailed to you.

Cancellation and refund policy

This page reproduces section 6 of the Terms and Conditions, which is the governing text. Prices include IVA (VAT); no hidden fees.

6. Subscriptions, automatic renewal, cancellation and refunds

6.4. Right of return (15 days). Under article 45 of Ecuador's Organic Consumer Protection Law, you may exercise your right of return within a term of fifteen (15) days following:

the first purchase of any paid plan (monthly, annual, Pro 30 days or Season Pass), with a full refund of the amount paid and no reason required;

the annual renewal charge, with a full refund.

6.5. Other refunds.

Billing errors (duplicate charge or technical failure): immediate full refund.

Annual plans after the return period: not refunded, except: (a) where the law requires it; (b) where the Service was not provided for reasons attributable to us; or (c) where we close the Service or your plan (section 13.3). In those cases we refund the unused pro rata amount. Apart from those cases, we may give a goodwill pro rata refund, at most once per customer per year.

Downgrades do not trigger a refund: the change applies at the end of the paid period (section 5.5).

we will tell you by email and on the site, and you keep access for a 7-day grace period;

we will retry the charge on days 1, 3 and 5, and you can update your card at any time;

if payment has not succeeded after 7 days, we will cancel the subscription, your account will move to the Free plan and we will not charge you for the unpaid period. Your saved searches will be kept for 90 days.